Terms and Conditions

By using our “Service”, or “Services”, you agree to the following terms;

48 Hour Cancellation & “No Show” Fee Policy applies.

All prices are based on breed, the size of your dog, the condition of your dogs coat, the temperament of the dog and how long it take, extra charges may apply.

No Show/Cancelations

Please get in contact as soon as you know you can not make it, 48 hours notice you will be required to pay 50% of your appointment, 24 hours or less, you will be required to pay the appointment in full.

If you do not show up to an appointment with 48 hours notice then we reserve the right to charge you for the 48 Hour Cancellation & “No Show” Fee Policy:  Each time a client misses an appointment without providing proper notice, another client is prevented from receiving a groom or business has loss of income. Therefore, Alex’s Fur Real Dog Grooming reserves the right to charge the appointment cost in full, for all missed appointments (“no shows”) and appointments which, absent a compelling reason, are not canceled with a 48-hour advance notice. “No Show” fees will be invoiced to the client. Multiple “no shows” may result in refusal of appointments.

Breed/Size of your dog

All breeds vary in size and coat texture which changes how each dog is groomed. Dogs may also be the same breed but different in size so price will reflect this.

Coat Condition

Unfortunately matted dogs are very tough on grooming equipment, making blades and scissors blunt. Not only does it damage equipment it also lengthens your appointment time.  Extra charges will apply to a dog that requires a close shave to the skin or if coat requires extra bushing to remove knots if able.  If your dog’s coat is in poor condition/matted extra charges will apply.All our prices for grooms are from, if your dog requires de-matting there will be an additional charge. Charges are $1 per minute.

Temperament

If your dog is aggressive you will be charged an extra charge and your dog may be required to be muzzled.  We refuse the right to groom your dog if it is excessively aggressive and cannot be handled.

Staying for the Day:

All appointments are one on one, so I try to keep dogs in the salon to a minimum to help reduce stress and distractions to a the dog being worked on. If you do need your dog to stay for several hours before or after their scheduled appointment, a charge of $20 will apply.

If you have in changes to your dogs groom, any concerns or any injuries you think may have happened while in my care you have 48 hours to get in touch.

Thank you for your understanding and cooperation as we strive to best serve the needs of all of our clients.